Damage Restoration of the Carolinas 704-912-4001
Fire Victim Assistance Guide
Had a fire?

We're here.

24/7 emergency fire, smoke & water damage restoration for the greater Charlotte area. We secure your home, work directly with your insurance company, and walk you through every step.

704-912-4001
24/7 Fire Victim Assistance

Restoring Property Rebuilding Lives

Ryan Hammel, fire response contact at Damage Restoration of the Carolinas
Ryan Hammel Your fire response contact · Damage Restoration of the Carolinas
First things first

Emergency Checklist

Step by step

The right steps after a fire

1

Ensure everyone is safe

  • Leave the property immediately if it is unsafe.
  • Do not re-enter until the fire department says it is safe.
  • If anyone is injured or there is any remaining danger, seek help.
2

Contact your insurance company

  • Report the fire as soon as possible and begin your claim.
  • Have ready: your policy number, the property address, and photos or videos if it is safe to take them.
3

Call Damage Restoration immediately

704-912-4001

Our emergency team can help with:

Emergency securement services Roof tarping Water extraction from firefighting efforts Smoke and soot cleanup Structural drying Odor removal Contents protection Complete restoration services

Available 24 hours a day · 7 days a week

4

Secure important documents

  • If it is safe, collect: identification, insurance paperwork, medications, financial records, and valuable personal items.
5

Document the damage

  • Take photographs of every room.
  • Photograph damaged furniture and personal belongings.
  • Keep receipts for emergency expenses.
6

Do not attempt cleanup yourself

Fire damage contains hazardous soot and smoke residue. Avoid:

  • Washing walls
  • Cleaning electronics
  • Turning on damaged appliances
  • Entering heavily damaged areas without approval

Cause of Loss Area — Do Not Disturb

Until the fire investigator and insurance have cleared that area.

This area is critical for determining the cause of the fire. Moving or cleaning items could affect the investigation and your insurance claim.

Protect your claim

Helpful Tips

A real person, when it matters most

You'll be in good hands

Ryan Hammel, Damage Restoration of the Carolinas

Ryan Hammel

Your local fire response contact — Damage Restoration of the Carolinas

262-573-1147 Ryan's direct line

It's very unfortunate that we had an electrical fire in our kitchen. First, I'm extremely grateful that no one was hurt or injured. Second, a bunch of restoration companies came out and spoke with my wife. She said that she had a great conversation and good feeling from Ryan Hammel. I was out of town when this all occurred and called Ryan when I got back. Ryan and I set up a meeting and we signed with Ryan to work with our insurance company. Ryan was fantastic and a great communicator to explain the process and keep us at ease. I hope no one has to go through a tragic event like we had. I'm just glad that there is someone like Ryan that is professional, caring and concerned with helping you get back to some normalcy!!

Kitchen fire customer ★★★★★

My first contact was with Ryan, who was so kind and reassured me that I had already gone through the worst and that it would get better. He was so patient as I was starting to cry and almost hyperventilating. He calmly told me to take a deep breath or get some water to calm down, and that he would wait on me to gather myself. I am so thankful that he was the responder because he made me feel that he was not only sympathetic but also supportive. As soon as I arrived at my residence, he had the team there and ready to start mitigating the damages. If you ever have a fire, the only person to work with is Ryan Hammel.

From emergency to move-in ready

What to expect

Restoration Service

Emergency Response

Restoration Service

Property Stabilization

Restoration Service

Water Removal & Drying

Restoration Service

Smoke & Soot Cleanup

Restoration Service

Deodorization & Odor Removal

Restoration Service

Mold Remediation

Restoration Service

Full Restoration — back to move-in ready

Proudly serving the Carolinas

Our service area

Based in the greater Charlotte area, responding day or night across both sides of the state line.

Mecklenburg County, NC Union County, NC York County, SC Lancaster County, SC
24/7

We are here for you.
Day or night.

Fire Water Mold Contents

Call 704-912-4001